Frequently
Asked & Questions

We've created a FAQ section to assist our customers with the most commonly asked questions. Please click on a question below Just click on the question below.

If your question has not been answered below, please call +91 124 4236491 or email us at care@trakntell.com and we will gladly assist you with your query as soon as possible.

  • What is a GPS Vehicle Tracking System?

    A GPS Vehicle Tracking System consists primarily of a GPS device along with a GSM modem. The device continually monitors its current location via the on-board GPS chip and transmits that information over GPRS using the on-board GSM modem. Trak N Tell Intelli7 uses devices that also monitor various other components of the vehicle such as ignition, AC, door, fuel, RPM, engine hour, distance traveled, etc.

  • How can a GPS Vehicle Tracking System protect my vehicle from theft?

    Since a GPS Vehicle Tracking System consists of a GPS, it knows the exact location of the vehicle at all times. Once you know the exact location of the vehicle, you can always go and recover your stolen vehicle.

    In most cases, a stolen vehicle is unrecoverable because most thieves alter the engine and chassis number and either dismantle the vehicle to sell off the parts, or sell it off to a buyer who is not concerned about the local law enforcement authorities. Therefore, it is imperative to recover the vehicle before this happens. Time is of essence and knowing the exact location is the only way to recover the vehicle within hours of the theft.

    In India, a FIR is not lodged until a few days have passed, which is more than enough for the vehicle to be dismantled or sold off.

  • How is our solution different from the hundreds of other cheaper solutions?

    Our solution includes the GPS tracker and three years of service including a SIM card, access to our cloud and web services and mobile apps. A majority of the others require the consumer to procure their own post-paid SIM card. In addition to the hassles of procuring a post-paid SIM card, you have to keep paying those bills regularly. When you add up these costs, our solution is cheaper and hassle free.

    We have tie-ups with all major telecom companies in India such as Airtel, Vodafone, Idea and Reliance. Therefore, we get corporate pricing for these SIM cards.

    In addition to the SIM card issues, a lot of the other solutions require you to call or send a SMS to the GPS tracker. When it receives the call or SMS, it responds back with the latitude and longitude of the vehicle. There are two problems with this approach: first, the latitude and longitude of the vehicle's location look like 28.4385214, 77.0648110. When you receive this, it will have absolutely no meaning unless you look it up in some mapping software such as Google Maps. In comparison, the INTELLI7 gives you the name of the road instead of the latitude and longitude of the vehicle.

    Second, most thieves will disconnect the vehicle battery soon after stealing the vehicle. When that happens, the tracker from other providers will automatically switch off. Your call or SMS will never be answered. In comparison, the INTELLI7 continually transmits its location to the Trak N Tell cloud. In the event of a disconnection of the battery, the mobile apps will guide you to the last known location of the vehicle. The Police can usually recover the vehicle if reported before the vehicle is dismantled for parts. The INTELLI7 also has an built-in rechargeable battery which powers the system when the vehicle battery is disconnected.

  • How does the INTELLI7 affect vehicle warranty?

    Unlike others, we do not cut or splice the original vehicle wiring. We have developed wire harnesses that are 100% compatible with the original factory wiring.

  • What is your USP?

    Unlike others, we do not import from China, slap on our sticker and sell with a markup. We have invested heavily in R&D. We have electronics engineers, embedded engineers, cloud architecture and mobile app developers. The complete solution from hardware to software and apps is developed in-house. Our solutions are designed in India and manufactured in India - we are a #MakeInIndia success story.

  • Does a GPS Vehicle Tracking System work all over the world?

    Yes. As long as you put a working SIM, it will work all over the world. Please keep in mind that GPS (satellite) signals are not strong enough to penetrate concrete and other such materials. Therefore, a GPS Vehicle Tracking System will not work in basements. However, a GPS Vehicle Tracking System will capture the GPS signal before the vehicle enters the basement and after it exits the basement. Therefore, one can easily use a GPS Vehicle Tracking System to locate a vehicle even if it is parked in a basement.

  • Does a GPS Vehicle Tracking System work in remote areas where there is no cellular network coverage?

    No. Since a GPS Vehicle Tracking System requires a working SIM card, in areas with no cellular network coverage, it will not work. However, Trak N Tell Intelli7 offers a GPS Vehicle Tracking System with on-board memory. In areas where there is no cellular network coverage, a GPS Vehicle Tracking System will store the information in the on-board memory and will transmit this information when it comes into an area with good cellular network coverage.

  • What is the warranty period?

    1 year.

  • Will it work in the basement parking?

    Yes. Some basements do not have GSM coverage. Our devices have built-in memory to store data when in areas with weak or no GSM signals. When the vehicle reaches an area with good GSM coverage, it transmits the data from memory.

    Also, GPS signals can not penetrate concrete. In such cases, our system will report the Last Known Location which is the last time the device had GPS signal. If your vehicle is stolen and parked inside a concrete facility, you can still use Trak N Tell Intelli7 to locate the building and recover your vehicle instantly.

  • I have a GPS Tracker from another company. Can you activate it for me?

    Trak N Tell Intelli7 is compatible with many GPS Trackers manufactured by various companies scattered all over the world. Please contact us to find out if your GPS Tracker is compatible with Trak N Tell Intelli7 or not. Please mention the name of the company you purchased it from and the model number of the GPS Tracker.

  • Sometimes I use an attached truck for transporting goods. Do you have a solution for tracking attached vehicles?

    Yes. We offer our Classic model with a hi-capacity battery, an automotive (cigarette lighter) charger and a home/office AC adaptor. On a single charge, it can work for 48-72 hours. A lot of our fleet customers use it for tracking their attached vehicles.

  • I want to track my field personnel. Do you have a solution for tracking field personnel?

    Yes. We offer our Classic model with a hi-capacity battery, an automotive (cigarette lighter) charger and a home/office AC adaptor. On a single charge, it can work for 10 days. A lot of our customers use it for tracking their sales force, security guards, collection agents, etc.